“Quality is everything.” Ian Gregg

“The only certainty is quality. So long as regard is had to this fundamental principle, a business will grow by natural accretion as everything in nature grows under favourable and healthful conditions. To overlook these things and allow Cheap John, penny-wise-and-pound-foolish methods to creep into your Works, buying and employing the lowest priced material and labor, advising and selling machinery badly proportioned and ill-adapted to the purpose for which it is required, will inevitably lead to growing dissatisfaction of customers, declining trade, and ultimately in the decay and ruin of business.” Charles Otis